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What is confidentiality?

CRASAC is a confidential service and we will only share your information with people who need to know. You have a right to confidentiality and wherever possible we will let you know if there is anything we need to share. 

Do I have to tell you my name?

You do not have to give us any details in order to get our support and can tell us as much or as little as you want.

If you choose to give us personal details when you contact us (such as your full name, address or phone number) we will only use this information if you or someone else is at risk of serious harm. 

Will you have my phone number or email address?

We do not collect your phone number when you call our helpline and will only have the details you choose to give us.

You can set up an email account specifically to contact us on and do not have to give us your real name.

It is possible for someone to view websites you have visited on a PC. Our information on covering your tracks provides advice on ways to delete your browsing history.

When do you have to share what I tell you with others?

We may have to share information in order to keep you or others safe, specifically:

  • If you (or someone you know) is under 18 or a vulnerable adult and are at serious risk of being hurt or abused.
  • If you are a serious threat to your own or someone else’s life.

Even in these circumstances we will always try and discuss this with you first, unless doing so would put you or others at further risk of harm.

Are there any other circumstances when you would have to share my information?

We have a legal obligation to pass on information if:

 • We receive information about acts of terrorism or money laundering

 • We receive a court order to share your information

Do you record telephone conversations?

Your conversation with CRASAC is confidential. We don’t record your calls but do keep notes about what you have told us which are not available to anyone outside CRASAC. This is for reference if you contact us again, and are kept securely.

Will your number appear on the telephone bill?

Our telephone number may appear in your list of calls on your mobile. This can be deleted from your called numbers list if you don’t want it to be seen.

Our number is not hidden if calling from a landline and therefore may appear on your phone bill.

Where can I find out more about confidentiality and what might happen if you share my information?

Contact us on 024 7627 7777 to find out more about confidentiality and the contact information you need to give

You can ask us about confidentiality if you are unsure so you can make up your mind about what contact details to give. 

Data Protection

Privacy Statement:

CRASAC actively ensures there are appropriate technical controls in place to protect you and your personal details. 

We will only collect, process and store information that you have willingly provided and will be open and clear about what we collect and what we will use it for.

Our Privacy Notice gives more information on what we do with your personal data when you use our services, donate to us, or visit us either in person or on our website.

If you have any questions about this notice, please contact our Data Protection Officer dpo@crasac.org.uk.

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