Coventry Rape and Sexual Abuse Centre (CRASAC) is committed to protecting all personal information that we hold and making every effort to ensure that it is processed in a fair, open and transparent manner. This policy will help you understand what information we collect, why we collect it, how we store and use it, and if we disclose the information to anyone else. It will also explain what rights and choices you have regarding your personal information.
The information we collect
When you give us a donation, sign up to our supporter’s newsletter, get involved with fundraising activities or request information, we will ask for your personal information.
The personal information we collect may include details such as your name, date of birth, email address, postal address, telephone number and credit/debit card details (if making a donation), as well as information you provide in any communication between us.
What we do with your information
The personal information you provide will only be used for the purpose for which it was provided. We do not sell, trade or share a user’s personally identifiable information with anyone else.
We use this information to manage your engagement with us, such as processing your donation and telling you what we do with the support received. We may also send you information about our activities so that you can take part in supporting our work, provide you with further information on our services and contact you for market research purposes from time to time. We may do this by phone, email or mail.
Who has access to your information
All information we hold is used exclusively by CRASAC. We make sure that your data is only seen by people who need to view it for their work and that our staff are trained in protecting your information.
We will only ever share your information with third parties in the process of managing your engagement with us, such as contractors who provide services on our behalf or regulatory authorities. We will never sell or share your personal information with organisations so that they can contact you for marketing activities.
However, we may be required to disclose information to third parties if we fear that you, a child or vulnerable adult are at immediate risk of serious harm. In addition, we may also be required to disclose information to the Police or other government officials in connection with the investigation of a crime, mandatory reporting laws, fraud, intellectual property infringement, or other activity that is illegal, or may expose us, or you, to liability.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse the traffic and knows when you visit a particular website. Cookies allow web applications to respond to you as an individual and help us to analyse data about the website traffic and improve our website.
The cookie data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your usage of our website.
Please note that a cookie is no way gives us access to your computer or any other data, other than the information which is shared by you to us.
We use Google Analytics to monitor and analyse incoming data from cookies gathered by the website. This data is used solely for the purpose of tailoring our website to give the best possible user experience we can provide. Google Analytics will retain cookie data for 14 months, by which it will automatically be deleted upon the end of this period.
You have a right to ask for a copy of the information we hold about you, and to request that we correct, delete, or restrict your personal data. You can also object to or withdraw your permission for us to process your information, which we will do unless it is necessary for the purpose you have provided it, such as processing a donation.
Requests should be made in writing to the Data Protection Officer by emailing firstname.lastname@example.org who will ensure that a response is received within 30 days.
If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance by contacting the Data Protection Officer.