Policies
CRASAC is committed to working in an inclusive, fair, and transparent way. Our policies set out the principles that guide how we deliver services, support survivors, and work with our staff, volunteers, and partners. They reflect our legal responsibilities, our values, and our commitment to continuous learning and improvement.
equality, diversity & inclusion.
Our Equality, Diversity and Inclusion policies set out how CRASAC ensures fairness, accessibility, and respect in all areas of our work, and how we actively challenge discrimination to support a safe and inclusive environment for everyone we work with.
safeguarding policies.
CRASAC is committed to safeguarding the welfare of everyone who uses our services. Our safeguarding policies set out how we identify, respond to, and manage concerns about the safety and wellbeing of adults and children, ensuring clear procedures are in place to provide protection, support, and appropriate action where needed.
privacy policy.
CRASAC is committed to protecting your privacy and handling your personal information responsibly. Our Privacy Policy explains how we collect, use, store, and safeguard your data, and the rights you have in relation to your information when you use our services or engage with our organisation.
accessibility policy.
CRASAC is committed to making our website and services accessible, inclusive, and easy to use. We aim to ensure people can access information and support in ways that work for them, including through digital accessibility tools, flexible communication options, and trauma-informed service delivery that responds to individual needs.
complaints procedure.
CRASAC welcomes feedback, including complaints, as an important part of improving our services. Our Complaints Procedure sets out how you can raise a concern, how it will be handled fairly and confidentially, and the steps we will take to respond, resolve issues, and learn from your experience.